Pro REA Staffing
Director of Operations (Escrow) Beverly Hills
Our client, Capital Trust Escrow, located on the vibrant Westside of Los Angeles, is searching for a seasoned and passionate Director of Operations to lead their team. The ideal candidate will share the company’s values of dependability, ownership, resourcefulness, respect, and integrity and possess a results-driven mindset. Their unwavering commitment to their clients has earned them a reputation as a trusted and dependable partner in the real estate industry. If you’re looking for a supportive and collaborative work environment with plenty of room to grow, this could be the perfect opportunity for you.
A little bit about the opportunity…
Drive Strategic Plan: As the Director of Operations, you will report to the CEO, who also serves as the Company Counsel and Lead Sales Executive. You will collaborate with the CEO to execute the company’s strategic plan, and your role will encompass ensuring the organization and office operate smoothly on a daily basis while also serving as a custodian of the company’s culture.
Leadership: You will be responsible for a team of three seasoned escrow officers (presently); your primary responsibility will be to ensure the efficient processing of escrows, CD balancing, closing package delivery, and funding process execution with utmost accuracy and timeliness. To achieve this, you will make recommendations to the CEO to hold the escrow officers accountable for clearing their balances as per the schedule to ensure the timely clearance of the Trial Balance report. Additionally, you will support your escrow officers, ensuring a balanced workload, filling in for their time away, and conducting file audits.
Coach & Develop: In addition to training your team on company policies and procedures, you will enforce adherence to follow-up procedures and promote a culture of continuous learning and development by conducting regular reviews with your team, hiring additional escrow officers and assistants as needed, and implementing performance improvement plans when necessary. Finally, you will conduct exit interviews with employees to gather feedback on how to improve the department and promote a positive work culture.
Operational Support: As you strive for continual enhancement, you will be responsible for identifying opportunities to improve efficiency and implementing, revising, or streamlining procedures utilizing RBJ. Your focus will be on creating efficient and well-documented processes, with a commitment to ongoing process improvement based on performance metrics to include onboarding new clientele.
Customer Service: You comprehend the importance of providing exceptional service and leading the way in delivering an outstanding experience to your team, sellers, buyers, real estate agents, and lenders to uphold the organization’s success.
Additional Factors: Your responsibilities will include managing your own clients as well as monitoring emails on behalf of the CEO, as workload permits. However, your desk will be kept light to ensure you can effectively fulfill your duties.
Does this sound like you?
You prioritize balance and a healthy mindset. Colleagues recognize your professionalism, emotional intelligence, and positive attitude. Your heart-centered leadership style values integrity, collaboration, and innovation.
Your leadership is collaborative, supportive, direct, and fair. You solve problems and keep calm under pressure. You navigate challenges with ease and prioritize decisions that benefit the CEO and the company.
You value input and prioritize honesty and transparency. You deliver exceptional service and understand confidentiality. We seek someone passionate about professional development and helping others reach their goals
The Experience We Are Looking For
To be considered for this role, you must possess a minimum of 7 years of experience as an Escrow Officer, in addition to 5 years in a Senior Escrow Officer position and experience in leading teams of five or more. Additionally, you must have experience handling both Commercial and Residential Escrows and a solid understanding of AIR forms, CAR forms, and custom agreements. Ideally, you have a small book of business and the ability to manage a light desk.
If you currently have an assistant, we are open to considering them joining you in your new role.
Relocation packages are available for those interested in moving to the local area.
The Details:
Candidates who reach out to our client directly will be rerouted to Pro R.E.A. Staffing and have the potential to be removed from consideration.
Salary: $120,000-$150,000 commensurate with experience in addition to a competitive commission structure for their book of business
Benefits: 75% health insurance coverage for employees with the ability to add additional family members at the employee’s expense, 401k with employer contribution, paid vacation, paid parking
Hours: Full-time, 40+ hrs, M-F
Location: In Office – Westside of Los Angeles, CA. Candidates should have daily access to a vehicle and a commute of no more than 45 minutes to 90212.
How to apply:
Pro R.E.A. Staffing looks forward to connecting with you! Due to the large number of applications we receive, only qualified applicants will be contacted. Thank you for understanding. This is a full-time, direct-hire placement with our client. If you would like more information about Pro R.E.A. Staffing and our other open positions, please visit www.proreastaffing.com.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.